IF WORDS like outbound call management, inbound call handling and contact management make your head spin, help is at hand. Here are some sites that give you a low down on call centres.

Call Centres

http://www.callcenterops.com: The website provides information to those who are involved in real-time customer service via a call centre or help desk. It focuses on call centre operations and provides discussion forums, newsletters, jobs, news, events and links to related services, with a directory of products.


Call Centre Magazine
http://www.callcentermagazine.com: A magazine for call centre managers, IT managers and other professionals who are involved in the operation of call centres and customer support departments. The site has thorough in-depth product guides, case studies, special features and the latest developments in the industry.


Resource Centre

http://www.the-resource-center.com: Customer service organization offers call centre and help desk training workshops, certification seminars, and courses on CRM and telecom, including PBX, CTI, and VOIP. Products from publishers the world over has been assembled in one place for the convenience of the help desk, customer service, technical support and call centre professionals.

Call Centre News

http://www.callcenternews.com: What's the future of the call centre? Lots of people are starting to look beyond that term. Find out the how and why of the industry, latest trends and explore the ways call centres and the Internet are coming together through more complex customer interactions bringing tremendous benefits and pitfalls galore.

Customer Interface Magazine

http://www.c-interface.com: Customer interface is a business management resource for senior and mid-level decision-makers who are responsible for call centres, customer contact and CRM initiatives. This magazine offers information on new and evolving strategies and tactics.
Learning Centre

http://www.call-center.net/: The site offers online education for Call Centre Managers. Read training documents and tutorials, register for the course and visit the bookstore.
Call Centre Week

http://www.callcenterweek.com: This site has a listing of well-written articles with updated content that is added frequently.

Check out their conferences/seminars to find one what would suit your information needs.


Call Centre Week 2003 features three tracks call centre site tour, networking opportunities and special events.

CRM Exchange

http://www.crmxchange.com: The website claims to be the gateway of Contact Centre, CRM and Customer care community. Browse through and check it out for yourself. Find on-line service for call centre, telemarketing, and CRM professionals. .